P-Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Ponce, PR

5d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile's Retail Team, representing the brand within National Sales partner locations. They create energy and excitement around T-Mobile products and services and engage customers in a high-traffic retail environment. The role focuses on building customer relationships, identifying needs, educating customers, demonstrating solutions, and recommending wireless products and services. Associates work toward sales and customer-experience targets while meeting quality-of-sale metrics. Associates use digital tools and solution-based selling during customer interactions and onboarding, including helping customers understand how to use self-service tools and the T-Mobile app. They complete training on the in-store experience, products, processes, systems, and reference resources, and partner with home-store locations to support customer onboarding. The position also includes skills practice, knowledge sharing, store operations, and opening and closing procedures. The role calls for a customer-focused, friendly, and engaging approach. Associates build rapport, trust, and loyalty, follow up with customers, capture referrals, manage Be Back processes, and proactively contact potential customers to drive sales. They also build relationships with nearby leaders and teams to support customers with account setup, device support, and account servicing.

Requirements

High school diploma or GED.
Communication skills.
Customer engagement skills.
Customer service skills.
Product knowledge.
Relationship-building skills.
Sales skills.
Sales techniques.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools to communicate with customers, educate them, and demonstrate the value of T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Use digital self-service tools during customer interactions and onboarding, and help customers understand how to use the T-Mobile app.
Complete training on the in-store experience, products, processes, systems, and reference resources; continuously develop skills and knowledge.
Partner with home-store locations to fully onboard customers.
Participate in skills practice, knowledge sharing, store operations, and opening and closing procedures.
Provide exceptional customer service, build rapport and customer loyalty, and work to exceed customer expectations.
Proactively reach out to potential customers to drive sales activity.
Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
Puerto Rico Tax-Deferred Savings Plan.
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Vacation and sick time.
Up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Mobile service and home internet discounts for eligible employees.
On-the-job training and hourly training pay during the first 90 days.
After promotion to Mobile Expert, eligibility for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.