P-Mobile Associate - Retail Sales

T-Mobile • San Juan, PR

3d

About The Position

This role supports retail sales by engaging customers and promoting wireless products and services in a fast-paced environment. It involves building customer relationships, demonstrating technology solutions, and assisting with sales transactions. The role requires developing proficiency in customer service and product knowledge through ongoing training and hands-on experience. Success is measured by customer satisfaction, sales effectiveness, and skill development within the retail setting. The work enhances the customer experience and contributes to the organization's presence and performance in the wireless retail market.

Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full-time status. T-Mobile guarantees all employees $20 per hour inclusive of base pay and incentives, and employees are eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Collaboration skills.
• Communication skills.
• Customer needs identification skills.
• Customer service skills.
• Mobile telecommunications knowledge.
• Product knowledge.
• Sales skills and sales techniques.
• Technical demonstration skills.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Develop proficiency in serving customers and providing product demonstrations to support sales and customer satisfaction.
• Assist customers in selecting personalized device and service solutions that meet their individual needs.
• Use digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, and retail processes.
• Perform other duties or projects as assigned by business management.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• Puerto Rico Tax-Deferred Savings Plan.
• Free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Vacation and sick time.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, and life insurance coverage.
• Mobile service and home internet discounts for eligible employees.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED