P-Mobile Associate - Retail Sales

T-Mobile • Aguadilla, PR

5d

About The Position

This role supports retail sales by engaging customers and promoting wireless products and services in a fast-paced environment. It involves building customer relationships, demonstrating technology solutions, and assisting with sales transactions. The role requires developing proficiency in customer service and product knowledge through ongoing training and hands-on experience. Success is measured by customer satisfaction, sales effectiveness, and skill development within the retail setting. The work enhances the customer experience and contributes to the organization's presence and performance in the wireless retail market.

During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The job posting describes a competitive compensation package and a range of employee benefits.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Collaboration, communication, customer needs identification, customer service, mobile telecommunications, product knowledge, sales, sales techniques, and technical demonstrations.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Develop proficiency in serving customers and providing product demonstrations to support sales and customer satisfaction.
• Assist customers in selecting personalized device and service solutions that meet their individual needs.
• Use digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, and retail processes.
• Perform other duties and projects as assigned by business management.

Benefits

• Annual stock grant.
• Employee stock purchase plan.
• Puerto Rico Tax-Deferred Savings Plan.
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Vacation and sick time.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Mobile service and home internet discounts for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED