P-Mobile Associate - Retail Sales

T-Mobile•Hatillo, PR

About The Position

The P-Mobile Associate supports retail sales by engaging customers and promoting wireless products and services in a fast-paced environment. The role focuses on building customer relationships, demonstrating technology solutions, and assisting with sales transactions. Through ongoing training and hands-on experience, the associate develops customer-service skills and product knowledge. Success is measured by customer satisfaction, sales effectiveness, and skill development, while contributing to the customer experience and the organization's presence and performance in the wireless retail market.

Requirements

High school diploma or GED.
Collaboration skills.
Communication skills.
Customer needs identification skills.
Customer service skills.
Knowledge of mobile telecommunications.
Product knowledge.
Sales skills.
Knowledge of sales techniques.
Technical demonstration skills.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in serving customers and providing product demonstrations to support sales and customer satisfaction.
Assist customers in selecting personalized device and service solutions that meet their individual needs.
Use digital tools to demonstrate network coverage and service benefits during customer interactions.
Complete required training to build knowledge of products, services, and retail processes.
Perform other duties or projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
Puerto Rico Tax-Deferred Savings Plan.
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Vacation and sick time.
Up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Mobile service and home internet discounts for eligible employees.
Hourly training pay of $5.00 per hour during the first 90 days.
Eligibility for an annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary by performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.