P-Mobile Associate - Retail Sales

T-Mobile • PR-Plaza Fajardo, PR

4d

About The Position

The P-Mobile Associate supports retail sales by engaging customers and promoting wireless products and services in a fast-paced retail environment. The role involves building customer relationships, demonstrating technology solutions, assisting with sales transactions, and developing customer-service and product knowledge through training and hands-on experience. Success is measured by customer satisfaction, sales effectiveness, and skill development.

During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position has a stated hourly base pay of $17.00, plus $5.00 per hour training pay. T-Mobile states that all employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.

Requirements

• High school diploma or GED.
• Collaboration skills.
• Communication skills.
• Customer-needs identification skills.
• Customer-service skills.
• Knowledge of mobile telecommunications.
• Product knowledge.
• Sales skills and sales techniques.
• Technical demonstration skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Develop proficiency in serving customers and providing product demonstrations to support sales and customer satisfaction.
• Assist customers in selecting personalized device and service solutions that meet their individual needs.
• Use digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, and retail processes.
• Perform other duties or projects as assigned by business management.

Benefits

• Annual stock grant.
• Employee stock purchase plan.
• Puerto Rico Tax-Deferred Savings Plan.
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Vacation and sick time.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Mobile service and home internet discounts for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED