P-Mobile Associate - Retail Sales

T-Mobile•Bayamon, PR

About The Position

This role supports retail sales by engaging customers and promoting wireless products and services in a fast-paced environment. It involves building customer relationships, demonstrating technology solutions, and assisting with sales transactions. The role requires developing proficiency in customer service and product knowledge through ongoing training and hands-on experience. Success is measured by customer satisfaction, sales effectiveness, and skill development within the retail setting. The work enhances the customer experience and contributes to the organization's presence and performance in the wireless retail market. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status.

Requirements

High school diploma or GED.
Required skills and abilities: collaboration, communication, customer needs identification, customer service, mobile telecommunications, product knowledge, sales, sales techniques, and technical demonstrations.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in serving customers and providing product demonstrations to support sales and customer satisfaction.
Assist customers in selecting personalized device and service solutions that meet their individual needs.
Use digital tools to demonstrate network coverage and service benefits during customer interactions.
Complete required training to build knowledge of products, services, and retail processes.
Perform other duties and projects as assigned by business management.