P - Mobile Associate - Retail Sales

T-Mobile • Barceloneta, PR

4d

About The Position

The Mobile Associate supports retail sales by engaging customers and promoting wireless products and services in a fast-paced retail environment. The role involves building customer relationships, demonstrating technology solutions, assisting with sales transactions, and developing customer-service and product knowledge through training and hands-on experience. Success is measured by customer satisfaction, sales effectiveness, and skill development. The work contributes to the customer experience and T-Mobile's presence and performance in the wireless retail market.

During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. Employees are also eligible for an Annual Stock Grant.

Requirements

• High school diploma or GED.
• Collaboration skills.
• Communication skills.
• Customer needs identification skills.
• Customer service skills.
• Knowledge of mobile telecommunications.
• Product knowledge.
• Sales skills and techniques.
• Technical demonstration skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Develop proficiency in serving customers and providing product demonstrations to support sales and customer satisfaction.
• Assist customers in selecting personalized device and service solutions that meet their individual needs.
• Use digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, and retail processes.
• Perform other duties and projects as assigned by business management.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• Puerto Rico Tax-Deferred Savings Plan.
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Vacation and sick time.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Mobile service and home internet discounts for eligible employees.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED