P-Mobile Associate - Retail Sales

T-Mobile•Carolina, PR

About The Position

This role supports retail sales by engaging customers and promoting wireless products and services in a fast-paced environment. It involves building customer relationships, demonstrating technology solutions, and assisting with sales transactions. The role develops customer-service and product knowledge proficiency through ongoing training and hands-on experience. Success is measured by customer satisfaction, sales effectiveness, and skill development in the retail setting. The work enhances the customer experience and contributes to the organization’s presence and performance in the wireless retail market. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once training is completed, they promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
Collaboration skills.
Communication skills.
Customer needs identification skills.
Customer service skills.
Knowledge of mobile telecommunications.
Product knowledge.
Sales skills and sales techniques.
Technical demonstration skills.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in serving customers and providing product demonstrations to support sales and customer satisfaction.
Assist customers in selecting personalized device and service solutions that meet their individual needs.
Use digital tools to demonstrate network coverage and service benefits during customer interactions.
Complete required training to build knowledge of products, services, and retail processes.
Perform other duties and projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
Puerto Rico Tax-Deferred Savings Plan.
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Vacation and sick time.
Up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Mobile service and home internet discounts for eligible employees.
Hourly training pay of $5.00 per hour during the initial training period.
Annualized incentive target of $18,000 after promotion to Mobile Expert; actual incentives vary based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.