P-Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • Cayey, PR

4d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. The role focuses on engaging customers in a high-traffic retail environment, building relationships, understanding customer needs, and educating customers about T-Mobile products and services. Associates demonstrate and recommend wireless solutions, use digital tools and self-service resources, and help customers learn to use the T-Mobile app. They are expected to meet sales and quality targets while delivering exceptional customer experiences.

Associates complete training in the in-store experience, products, processes, systems, and reference resources, and continue developing their skills. They partner with home store locations and nearby teams to support onboarding, account setup, device support, and account servicing. After completing the initial on-the-job training, associates promote to the Mobile Expert role.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Communication skills.
• Customer engagement skills.
• Customer service skills.
• Product knowledge.
• Relationship-building skills.
• Sales skills.
• Sales techniques.

Nice To Haves

• Six months of customer service and/or sales experience.
• Retail environment experience preferred.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and communicate effectively to educate customers and demonstrate the value of T-Mobile solutions.
• Leverage digital self-service tools during customer interactions and onboarding.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Help customers understand how to self-serve and use the T-Mobile app for wireless needs.
• Complete training on the in-store experience, products, processes, systems, and reference resources, and continuously improve skills.
• Partner with home store locations to fully onboard customers.
• Practice skills, share knowledge, support store operations, and perform opening and closing procedures.
• Build rapport, trust, and loyalty while providing exceptional service and exceeding customer expectations.
• Proactively contact potential customers to drive sales activity.
• Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Build relationships with nearby leaders and teams to support account setup, device support, and account servicing.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• Puerto Rico Tax-Deferred Savings Plan.
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Vacation and sick time.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care and enhanced family support.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, and life insurance coverage.
• Eligible employees may receive mobile service and home internet discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED