Mobile Associate, Store in Store- Retail Sales

T-Mobile • Mobile, AL

4d • Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk setting. They work in a high-traffic retail environment, engaging customers and using their product knowledge and expertise to educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile's warehouse and club member benefits. The role emphasizes creating excellent customer experiences, building rapport and trust, and helping customers stay connected.

Associates complete training on the store-in-store experience, products, processes, systems, and reference resources. They practice and share skills and knowledge, perform store operations, and continue developing their capabilities. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position offers an hourly base pay of $18, plus $5 per hour in training pay; T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.

This position is based in a warehouse or club kiosk. Travel is not required. Applicants must be at least 18 years old and legally authorized to work in the United States. The position is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
• Complete training on the store-in-store experience, products, processes, systems, and reference resources.
• Practice skills, share knowledge, and perform store operations while continually improving customer service skills.
• Create positive customer experiences by being friendly, establishing rapport, building trust and loyalty, and adapting to each customer's pace.
• Attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
• Identify customer needs and use consultative selling and sales techniques to recommend solutions.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Access to commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED