Retail Store Associate

Rowan•Salem, NH

4d•$15 - $19•Onsite

About The Position

Rowan is seeking an enthusiastic, customer-focused Retail Store Associate for its Mall at Rockingham Park studio. The role creates an exceptional piercing and shopping experience by helping customers with ear piercings, recommending products, and maintaining the studio’s cleanliness and safety standards. Associates bring Rowan’s brand, product knowledge, and ear-stacking styling to life through engaging customer interactions. This is an hourly, non-exempt position reporting to the Studio Manager. The associate welcomes and assists customers, supports appointment booking and check-in, helps customers choose jewelry, and answers questions about piercing procedures, aftercare, and products. The role also promotes Rowan products and services, supports sales goals, maintains inventory and displays, follows hygiene and safety requirements, processes transactions, and maintains customer records. The associate works with Studio Managers and Studio Nurse Piercers and supports a positive, collaborative team environment.

Requirements

Must be able to work weekends, nights, and holidays.
Strong communication skills.
Strong basic math skills.
Ability to lift up to 25 pounds.
Ability to stand for a full 8-hour shift regularly.
Ability to perform tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist.
Customer-service orientation and an outgoing, friendly manner.
Ability to work in a busy environment and stay productive during quieter periods.
Ability to work as part of a team and lend a helping hand.
Independent thinking and a can-do attitude.
Commitment to keeping commitments.

Nice To Haves

Retail or service industry experience.
Interest in jewelry and helping customers choose earrings.
Flexibility and willingness to assist where needed.

Responsibilities

Greet customers warmly and help create a celebratory environment.
Check customers in or help them book appointments using POS, technology, and software systems.
Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
Answer customer questions about piercing procedures, aftercare, and product details in person and by phone.
Promote Rowan products, including non-piercing jewelry and aftercare kits, and communicate the value of the company’s services and products.
Maintain current knowledge of product offerings, materials, styles, and care instructions.
Meet or exceed individual sales targets and performance metrics, including converting piercing customers into non-piercing jewelry customers.
Keep the studio clean, organized, and stocked with necessary jewelry, piercing, and cleaning supplies.
Follow health and safety regulations, particularly those concerning piercing procedures and hygiene.
Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
Work with Studio Managers and Studio Nurse Piercers to provide seamless customer service.
Participate in team meetings and training sessions.
Support studio-wide goals and a positive work environment.
Process sales, returns, and exchanges accurately.
Conduct stock checks and replenish displays as needed.
Maintain customer records, including consent and waiver forms and aftercare instructions.