Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Katy, TX

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand within National Sales partner locations. They engage customers in busy retail environments, build relationships through meaningful interactions, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. They are responsible for achieving sales and customer-experience targets while meeting quality-of-sale metrics. The role includes using digital tools and solution-based selling to recommend wireless solutions and help customers use self-service options, including the T-Mobile app. Associates complete training on the in-store experience, products, processes, and systems, and stay informed about promotions and updates. They also support store operations, opening and closing procedures, kiosk security, and customer onboarding in partnership with nearby stores. Associates build relationships with nearby leadership and teams to support customers with account setup, device support, and account servicing. The position offers an hourly base pay of $18.00, plus $5.00 per hour in training pay during the first 90 days. After training, Mobile Associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Eligible employees may also receive an annual stock grant.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment using digital tools, effective communication, customer education, and product demonstrations.
Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
Recommend wireless solutions and guide customers through onboarding, including using self-service tools and the T-Mobile app.
Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and updates to remain customer-ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to fully onboard customers.
Practice skills, share knowledge, and perform store operations, opening and closing procedures.
Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty with customers and provide exceptional service that meets or exceeds expectations.
Proactively contact potential customers to drive sales; follow up with customers, capture referrals, manage Be Back processes, and build new and existing customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support customers with account setup, device support, and account servicing.