Retail Manager Jobs

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Bilingual Retail Store Manager I (65968)

Mobilelink USA LLC•Houston, TX
•$40,000 - $60,000•Onsite

About The Position

The Retail Store Manager (RSM) is responsible for the overall sales and operations of an assigned Mobilelink Cricket store. The role oversees sales achievement, customer service results, operational standards, and inventory, while leading the team and managing company programs and processes. The RSM is expected to drive performance, coach and develop employees, and maintain a positive work environment and exceptional customer experience. Employees may occasionally participate in outside sales events, community engagements, or promotional activities for Cricket Wireless. These events are an extension of regular job responsibilities and may involve engaging with customers, representing products and services, distributing marketing materials, and assisting with event setup or breakdown. Reasonable notice will be provided, and participation is a condition of employment.

Requirements

  • Fluent in English and Spanish.
  • Two years of proven retail sales management experience, including interactive and commissioned sales.
  • Two years of experience recruiting, hiring, and developing successful store sales teams.
  • Excellent sales skills and demonstrated ability to meet or exceed performance standards.
  • Ability to motivate, lead, and develop others.
  • Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
  • Ability to operate a personal computer, wireless equipment, copier, and fax.
  • Effective communication, presentation, and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
  • Valid driver's license and auto insurance.

Responsibilities

  • Execute in-store sales, service, and customer experience initiatives.
  • Lead, coach, motivate, and develop store employees; create an environment where employees can excel.
  • Deliver an exceptional customer experience.
  • Educate employees on the compensation plan and help them maximize sales.
  • Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
  • Train employees on new products and promotions.
  • Assist Human Resources and Loss Prevention with internal investigations.
  • Work on the sales floor to coach and develop store personnel.
  • Schedule and staff to budgeted hours.
  • Ensure the store is clean and inviting for customers.
  • Follow back-office compliance requirements, processes, procedures, reports, documentation, and policies.
  • Respond promptly to communications and ensure required store training is completed on time.
  • Protect company assets.
  • Participate in outside sales events, community engagements, and promotional activities as required; engage customers, represent Cricket Wireless products and services, distribute marketing materials, and help with event setup or breakdown.

Benefits

  • Unlimited earning potential
  • Unlimited growth potential
  • PTO after 90 days
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Company-paid life insurance

Career Resources

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