Bilingual Retail Store Manager I (65944)

Mobilelink USA LLC•Victoria, TX

2d•$40,000 - $60,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of the assigned location. The manager leads the team to achieve sales goals and strong performance across customer service, operational standards, and inventory. The role requires strong leadership, coaching, and the ability to develop and manage employees while implementing company programs and processes. The manager is accountable for in-store sales, service, and customer experience initiatives; training employees on products, promotions, and compensation; staffing and scheduling to budget; maintaining a clean and inviting store; and ensuring compliance with company procedures and asset-protection standards. The role also includes working with the District Manager and other teams on product and process launches, supporting internal investigations, and representing Cricket Wireless at occasional outside sales events, community engagements, and promotional activities. Event participation is a condition of employment, and reasonable notice will be provided.

Requirements

Fluent English-speaking ability.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver's license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer experience initiatives.
Lead, coach, inspire, engage, and motivate the team to achieve performance goals.
Create a work environment where employees can excel and consistently deliver exceptional customer experiences.
Educate employees about the compensation plan and help them maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within budgeted hours.
Maintain a clean and inviting store environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner and ensure required store training is completed on time.
Protect company assets.
Participate in occasional outside sales events, community engagements, and promotional activities, including engaging customers, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown.