Bilingual Retail Store Manager I (65943)

Mobilelink USA LLC•Sherman, TX

2d•$40,000 - $60,000•Onsite

About The Position

Mobilelink, the largest national Cricket dealer with more than 500 stores, is seeking a Retail Store Manager to oversee a Sherman, Texas location. The manager is accountable for the store’s overall sales and operations, including sales achievement, customer service, operational standards, and inventory. The role leads and develops the store team and manages company programs and processes to support performance. The manager executes sales, service, and customer-experience initiatives; coaches employees; and ensures staff are trained on products, promotions, and required procedures. The role also includes scheduling to budgeted hours, maintaining an inviting store environment, protecting assets, and ensuring compliance with back-office processes and policies. Employees may occasionally participate in outside sales events, community engagements, or promotional activities for Cricket Wireless, including customer engagement, distributing marketing materials, and event setup or breakdown. Participation in scheduled events is a condition of employment.

Requirements

Fluent English-speaking ability.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Oversee the store’s sales, service, customer experience, operations, and inventory.
Execute in-store sales, service, and customer-experience initiatives.
Lead, coach, motivate, and develop store employees.
Create a work environment where employees can excel and consistently deliver exceptional customer experiences.
Educate employees about the compensation plan and help them maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Ensure employees are trained on new products, promotions, and required training.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff to budgeted hours.
Ensure the store is clean and inviting to customers.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner.
Protect company assets.
Participate in outside sales events, community engagements, or promotional activities as scheduled, including customer engagement, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown.