Bilingual Retail Store Manager II

Mobilelink USA LLC•Bryan, TX

3d•$40,000 - $70,000

About The Position

The Bilingual Retail Store Manager is responsible for the overall sales and operations of an assigned store. The role leads the team and drives performance across sales achievement, customer service, operational standards, and inventory. The manager develops, implements, and manages the team and company programs and processes, while creating an environment where employees can succeed. The position includes participation in occasional outside sales events, community engagements, and promotional activities for Cricket Wireless. Employees will receive reasonable notice of scheduled events; participation is a condition of employment. Event duties may include engaging customers, representing products and services, distributing marketing materials, and assisting with setup or breakdown.

Requirements

Fluent spoken English and Spanish.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Strong sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Oversee execution of in-store sales, service, and customer experience initiatives.
Lead, coach, inspire, engage, and motivate team members to succeed.
Create a work environment where employees can excel and deliver exceptional customer experiences.
Educate employees on the compensation plan and how to maximize sales.
Partner with the District Manager and other relevant parties to launch products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within budgeted hours.
Ensure the store provides a clean and inviting atmosphere for customers.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner.
Ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, and promotional activities, including customer engagement, product representation, marketing material distribution, and event setup or breakdown.