Bilingual Retail Store Manager I (65966)

Mobilelink USA LLC•Winston-Salem, NC

3d•$40,000 - $60,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of an assigned Mobilelink Cricket store. The role oversees sales achievement, customer service results, operational standards, and inventory, while leading the team and managing company programs and processes. The manager drives performance through leadership, coaching, employee development, and execution of sales, service, and customer-experience initiatives. The position includes helping launch new products, services, and processes; ensuring employees are trained on products and promotions; maintaining compliance and protecting store assets; and supporting internal investigations with Human Resources and Loss Prevention. The manager may also participate in outside sales events, community engagements, and promotional activities for Cricket Wireless, including customer engagement, distributing marketing materials, and event setup or breakdown. The role is full time, with an 8-hour shift on weekdays and every Saturday, and requires flexibility to work evenings, weekends, and holidays based on business needs.

Requirements

Fluent spoken English and Spanish.
At least two years of proven retail sales management experience, including interactive and commissioned sales.
At least two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, as business needs require.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Oversee and execute in-store sales, service, and customer-experience initiatives.
Lead, coach, motivate, and develop store personnel and create an environment where employees can excel.
Deliver exceptional customer experiences and achieve sales and performance goals.
Educate employees about the compensation plan and help them maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within budgeted hours.
Maintain a clean and inviting store environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond promptly to communications and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, and promotional activities as required, including customer engagement, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown.