JM Wireless - MA Bridge St & Bartlett -RSM-Metro by T-Mobile
About The Position
The Retail Sales Manager leads a wireless retail store team, shapes the customer experience, and drives sales performance in a fast-paced environment. The role includes recruiting, hiring, training, coaching, and evaluating staff; setting sales goals; managing schedules and coverage; and supporting team members in providing personalized wireless solutions. The manager also oversees daily store operations, including merchandising, inventory, store appearance, cash handling, POS transactions, policy compliance, performance tracking, and visual merchandising. Individual commissions are paid twice a month. The stated average hourly compensation, including commission, is $30–$62, with uncapped commission potential.
Requirements
- One to two years of experience in retail sales management; wireless industry experience preferred.
- Proven ability to meet or exceed sales goals.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Reliable transportation.
- Strong leadership and team-building skills.
- Excellent interpersonal and communication abilities.
- Strategic thinking, analytical, and problem-solving skills.
- Deep understanding of wireless products, plans, and trends.
- Ability to adapt to changing priorities and a fast-paced environment.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 40 pounds.
- Availability for a 45-hour full-time workweek.
Nice To Haves
- Wireless industry experience.
- An associate or bachelor's degree with coursework in business, accounting, marketing, or management.
Responsibilities
- Recruit, hire, and train sales staff.
- Motivate, coach, and provide regular feedback to foster a high-performance culture.
- Conduct employee performance evaluations and guide team development.
- Manage staff scheduling and ensure adequate coverage during peak hours.
- Drive store sales and meet or exceed performance goals.
- Promote a customer-first approach and support customer satisfaction and loyalty.
- Acquire and maintain customers.
- Help team members deliver personalized solutions and close sales.
- Conduct weekly staff meetings and set sales goal expectations.
- Model and support upselling, cross-selling, and account activation strategies.
- Oversee daily operations, including merchandising, inventory, and store appearance.
- Ensure company policies and operational procedures are followed.
- Manage cash handling and POS transactions accurately.
- Track and analyze store performance metrics to identify improvement opportunities.
- Execute visual merchandising standards to maximize sales and keep the store brand ready.
Benefits
- Competitive base salary with uncapped commission potential.
- Medical insurance for full-time employees.
- Dental insurance for full-time employees.
- Vision insurance for full-time employees.
- Life insurance for full-time employees.
- 401(k) with employer match for full-time employees.
- Supplemental insurance available.
- Career advancement opportunities within a growing company.
- Ongoing training and professional development.
- Individual commissions paid twice a month.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
