JM Wireless - CA Gilroy RSM - Metro by T-Mobile

JM Wireless • Gilroy, CA

3d • $19 - $21

About The Position

The Retail Sales Manager leads a wireless retail sales team, shapes the customer experience, and drives store performance in a fast-paced environment. The role combines team leadership and development, sales and customer engagement, and oversight of daily store operations. Compensation is described as average hourly pay plus commission totaling $30–$62 per hour, with uncapped commission potential and individual commissions paid twice a month. The posting specifies full-time availability of 45 hours.

Requirements

• Any combination of education and experience that provides the necessary skills and knowledge is acceptable.
• Typical qualifications include an associate or bachelor's degree with coursework in business, accounting, marketing, or management.
• One to two years of experience in retail sales management; wireless industry experience is preferred.
• Proven ability to meet or exceed sales goals.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Reliable transportation.
• Strong leadership and team-building skills.
• Excellent interpersonal and communication abilities.
• Strategic thinking, analytical, and problem-solving skills.
• Deep understanding of wireless products, plans, and trends.
• Ability to adapt to changing priorities and a fast-paced environment.

Nice To Haves

• Wireless industry experience.

Responsibilities

• Recruit, hire, and train sales staff.
• Motivate, coach, and provide regular feedback to foster a high-performance culture.
• Conduct employee performance evaluations and guide team development.
• Manage staff scheduling and ensure adequate coverage during peak hours.
• Drive store sales and achieve or exceed performance goals.
• Promote a customer-first approach to support customer satisfaction and loyalty.
• Acquire and maintain customers.
• Empower team members to provide personalized solutions and close sales.
• Conduct weekly staff meetings and establish sales goal expectations.
• Model and support upselling, cross-selling, and account activation strategies.
• Oversee daily operations, including merchandising, inventory, and store appearance.
• Ensure company policies and operational procedures are followed.
• Manage cash handling and point-of-sale transactions accurately.
• Track and analyze store performance metrics to identify areas for improvement.
• Execute visual merchandising standards to maximize sales and keep the store brand ready.

Benefits

• Competitive base salary with uncapped commission potential.
• Individual commissions paid twice a month.
• Medical, dental, vision, and life insurance and a 401(k) with match for full-time employees.
• Supplemental insurance available.
• Career advancement opportunities within a growing company.
• Ongoing training and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree