JM Wireless – CA Santa Rosa - FT - RSM – Metro - T-Mobile
About The Position
JM Wireless is hiring a Retail Sales Manager to lead a retail team selling wireless products and services. The manager shapes the customer experience, develops sales talent, and drives store performance in a fast-paced environment. The role includes an average hourly rate plus commission total compensation of $30–$62 per hour, with uncapped commission potential; individual commissions are paid twice a month. The position is full-time, with availability for 45 hours per week. The manager oversees team development, sales and customer engagement, and day-to-day store operations. Work includes standing for long periods and lifting objects weighing up to 40 pounds. Candidates need reliable transportation and availability for a flexible schedule, including evenings, weekends, and holidays.
Requirements
- Any combination of education and experience that provides the necessary skills and knowledge is acceptable.
- Typical qualifications include an associate or bachelor's degree with coursework in business, accounting, marketing, or management.
- 1–2 years of experience in retail sales management; wireless industry experience is preferred.
- Proven ability to meet or exceed sales goals.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Reliable transportation.
- Strong leadership and team-building skills.
- Excellent interpersonal and communication abilities.
- Strategic thinking and strong analytical and problem-solving skills.
- Deep understanding of wireless products, plans, and trends.
- Ability to adapt to changing priorities and a fast-paced environment.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 40 pounds.
- Availability for full-time work of 45 hours.
Nice To Haves
- Wireless industry experience.
Responsibilities
- Recruit, hire, and train sales staff.
- Motivate, coach, and provide regular feedback to foster a high-performance culture.
- Conduct employee performance evaluations and guide team development.
- Manage staff scheduling and ensure adequate coverage during peak hours.
- Drive store sales and meet or exceed performance goals.
- Promote a customer-first approach that supports satisfaction and loyalty.
- Acquire and maintain customers.
- Empower team members to offer personalized solutions and close sales.
- Conduct weekly staff meetings and set sales goals.
- Model and support upselling, cross-selling, and account activation strategies.
- Oversee day-to-day operations, including merchandising, inventory, and store appearance.
- Ensure company policies and operational procedures are followed.
- Manage cash handling and point-of-sale transactions accurately.
- Track and analyze store performance metrics to identify areas for improvement.
- Execute visual merchandising standards to maximize sales and keep the store brand-ready.
Benefits
- Competitive base salary with uncapped commission potential; average hourly plus commission total compensation is $30–$62 per hour.
- Individual commissions paid twice a month.
- Medical insurance for full-time employees.
- Dental insurance for full-time employees.
- Vision insurance for full-time employees.
- Life insurance for full-time employees.
- 401(k) with employer match for full-time employees.
- Supplemental insurance available.
- Career advancement opportunities within a growing company.
- Ongoing training and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
