JM Wireless – CA Rio Linda - FT - RSM – Metro - T-Mobile
About The Position
The Retail Sales Manager leads a wireless retail team, shapes the customer experience, and drives sales performance. The role includes recruiting, hiring, training, motivating, coaching, and evaluating employees; setting sales expectations; and managing schedules to maintain coverage during peak hours. The manager promotes customer satisfaction and loyalty, helps the team provide personalized solutions, and supports upselling, cross-selling, and account activations. The position also oversees daily store operations, including merchandising, inventory, store appearance, policy compliance, cash handling, and point-of-sale transactions. The manager tracks store metrics to identify opportunities for improvement and ensures visual merchandising standards are met. Average hourly compensation including commission is listed as $30–$62, with uncapped commission potential and individual commissions paid twice monthly. The role is full-time, with 45 hours of availability required.
Requirements
- Any combination of education and experience that provides the necessary skills and knowledge is acceptable.
- Typical qualifications include an associate or bachelor’s degree with coursework in business, accounting, marketing, or management.
- 1–2 years of retail sales management experience; wireless industry experience preferred.
- Proven ability to meet or exceed sales goals.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Reliable transportation.
- Strong leadership and team-building skills.
- Excellent interpersonal and communication abilities.
- Strategic thinking, analytical skills, and problem-solving skills.
- Deep understanding of wireless products, plans, and trends.
- Ability to adapt to changing priorities and a fast-paced environment.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 40 pounds.
- Availability for a full-time, 45-hour work schedule.
Nice To Haves
- Wireless industry experience.
Responsibilities
- Recruit, hire, and train sales employees.
- Motivate, coach, and provide regular feedback to foster a high-performance culture.
- Conduct employee performance evaluations and guide team development.
- Manage staff scheduling and ensure adequate coverage during peak hours.
- Drive store sales and achieve or exceed performance goals.
- Promote a customer-first approach to support customer satisfaction and loyalty.
- Acquire and maintain customers.
- Empower team members to provide personalized solutions and close sales.
- Conduct weekly staff meetings and set sales goal expectations.
- Model and support upselling, cross-selling, and account activation strategies.
- Oversee daily operations, including merchandising, inventory, and store appearance.
- Ensure company policies and operational procedures are followed.
- Manage cash handling and POS transactions accurately.
- Track and analyze store performance metrics to identify areas for improvement.
- Execute visual merchandising standards to maximize sales and keep the store brand ready.
Benefits
- Competitive base salary with uncapped commission potential.
- Medical, dental, vision, and life insurance for full-time employees.
- 401(k) with employer match for full-time employees.
- Supplemental insurance available.
- Career advancement opportunities within a growing company.
- Ongoing training and professional development.
- Individual commissions paid twice a month.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
