JM Wireless – CA Fruitridge - FT - RSM – Metro - T-Mobile
About The Position
The Retail Sales Manager leads a wireless retail store team, shapes the customer experience, and drives sales performance. The role includes recruiting, hiring, training, coaching, and evaluating employees; setting expectations and schedules; and maintaining adequate coverage during peak hours. The manager promotes a customer-first approach, helps the team deliver personalized wireless solutions, and supports customer acquisition, retention, upselling, cross-selling, and account activations. The manager oversees daily store operations, including merchandising, inventory, store appearance, cash handling, and point-of-sale transactions. They ensure company policies and procedures are followed, monitor store performance metrics, and maintain visual merchandising standards. This is a full-time role with availability for 45 hours per week and a flexible schedule that may include evenings, weekends, and holidays. The posting lists average hourly compensation including commission of $30–$62, with uncapped commission potential and commissions paid twice monthly.
Requirements
- One to two years of experience in retail sales management; wireless industry experience is preferred.
- Demonstrated ability to meet or exceed sales goals.
- Availability for a flexible schedule, including evenings, weekends, and holidays.
- Reliable transportation.
- Strong leadership and team-building skills.
- Excellent interpersonal and communication abilities.
- Strategic thinking, analytical, and problem-solving skills.
- Understanding of wireless products, plans, and trends.
- Ability to adapt to changing priorities and a fast-paced environment.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 40 pounds.
- Availability for full-time work of 45 hours per week.
- Any combination of education and experience that provides the necessary skills and knowledge is acceptable.
Nice To Haves
- Associate or bachelor's degree with coursework in business, accounting, marketing, or management.
- Wireless industry experience.
- Bilingual skills; Spanish/English candidates are highly preferred.
Responsibilities
- Recruit, hire, and train sales employees.
- Build a high-performance culture through motivation, coaching, and regular feedback.
- Conduct employee performance evaluations and guide team development.
- Manage staff scheduling and ensure adequate coverage during peak hours.
- Drive store sales and meet or exceed performance goals.
- Promote customer satisfaction and loyalty through a customer-first approach.
- Acquire and maintain customers.
- Help team members deliver personalized solutions and close sales.
- Conduct weekly staff meetings and establish sales goals.
- Model and support upselling, cross-selling, and account activation strategies.
- Oversee daily operations, including merchandising, inventory, and store appearance.
- Ensure company policies and operational procedures are followed.
- Manage cash handling and point-of-sale transactions accurately.
- Track and analyze store performance metrics to identify improvement opportunities.
- Execute visual merchandising standards and keep the store brand-ready.
Benefits
- Competitive base salary with uncapped commission potential.
- Individual commissions paid twice a month.
- Medical insurance for full-time employees.
- Dental insurance for full-time employees.
- Vision insurance for full-time employees.
- Life insurance for full-time employees.
- 401(k) with employer match for full-time employees.
- Supplemental insurance available.
- Career advancement opportunities within a growing company.
- Ongoing training and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
