JM Wireless – CA North Highlands - FT - RSM – Metro - T-Mobile

JM Wireless • North Highlands, CA

6d • $19 - $21

About The Position

The Retail Sales Manager leads a wireless retail team, shapes the customer experience, and drives store sales and performance. The role involves recruiting, hiring, training, coaching, and evaluating staff; setting sales expectations; and ensuring adequate scheduling and coverage. The manager champions customer satisfaction and loyalty, helps the team provide personalized solutions, and supports upselling, cross-selling, and account activations.

The manager oversees daily store operations, including merchandising, inventory, store appearance, cash handling, and point-of-sale transactions. They ensure company policies and procedures are followed, monitor performance metrics to identify improvements, and maintain visual merchandising standards. The position is full-time, with 45-hour availability and a flexible schedule that includes evenings, weekends, and holidays. Average hourly pay plus commission is stated as $30–$62, with uncapped commission potential and individual commissions paid twice monthly.

Requirements

• One to two years of retail sales management experience; wireless industry experience is preferred.
• Proven ability to meet or exceed sales goals.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Reliable transportation.
• Strong leadership and team-building skills.
• Excellent interpersonal and communication abilities.
• Strategic thinking, analytical skills, and problem-solving ability.
• Understanding of wireless products, plans, and trends.
• Adaptability to changing priorities and a fast-paced environment.
• Ability to stand for long periods.
• Ability to lift objects weighing up to 40 pounds.
• Availability for a 45-hour full-time schedule.

Nice To Haves

• Wireless industry experience is preferred.
• An associate or bachelor’s degree with coursework in business, accounting, marketing, or management is described as a typical qualification; the posting also states that any combination of education and experience providing the necessary skills and knowledge is acceptable.

Responsibilities

• Recruit, hire, and train sales staff.
• Motivate, coach, and provide regular feedback to foster a high-performance culture.
• Conduct employee performance evaluations and guide team development.
• Manage staff scheduling and ensure adequate coverage during peak hours.
• Drive store sales and meet or exceed performance goals.
• Promote a customer-first approach that supports customer satisfaction and loyalty.
• Acquire and maintain customers.
• Empower team members to provide personalized solutions and close sales.
• Conduct weekly staff meetings and establish sales goal expectations.
• Model and support upselling, cross-selling, and account activation strategies.
• Oversee day-to-day operations, including merchandising, inventory, and store appearance.
• Ensure company policies and operational procedures are followed.
• Manage cash handling and POS transactions accurately.
• Track and analyze store performance metrics to identify areas for improvement.
• Execute visual merchandising standards and keep the store brand ready.

Benefits

• Competitive base salary with uncapped commission potential; individual commissions are paid twice a month.
• Medical insurance for full-time employees.
• Dental insurance for full-time employees.
• Vision insurance for full-time employees.
• Life insurance for full-time employees.
• 401(k) with employer match for full-time employees.
• Supplemental insurance available.
• Career advancement opportunities within a growing company.
• Ongoing training and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed