Retail Manager Jobs

About The Position

Requirements

• Must be over the age of 18.
• Ability to lift and move at least 50 pounds.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least 6 hours per shift.
• Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.

Nice To Haves

• Bachelor’s degree or equivalent work experience.
• Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
• Previous experience leading functional teams in a retail management role.
• Ability to multitask, attention to detail, strong priority-setting, and time-management skills.
• Experience leading and developing teams, with an interest in significantly impacting others’ careers.
• Excellent communication and conflict-management skills.
• Business acumen and ability to analyze reporting to drive sales.
• Flexible availability to work when guests shop.
• Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
• Willingness and ability to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

• Create a customer-centric environment and teach WOW Service Principles to build strong guest connections.
• Drive sales by maximizing store productivity, building guest loyalty, and creating, managing, and owning the store business plan.
• Recruit, hire, and retain a high-performing team.
• Build relationships with guests, organizations, and community partners to increase brand awareness, business growth, and philanthropic impact.
• Develop team members through daily teaching, coaching, feedback, development plans, and performance reviews.
• Make decisions with honesty and integrity, follow company policies and procedures, and ensure audit and shrink results meet Asset Protection Standards.
• Communicate clearly, listen actively, and encourage open expression of diverse opinions and ideas.
• Adapt to different business needs, learn from experience, and remain curious and flexible.
• Promote teamwork and partnerships by sharing ideas, valuing others’ interests, and celebrating contributions.
• Analyze reporting and daily sales trends, own controllable elements of the store P&L, and make timely decisions to achieve store financial goals.
• Take on challenges with urgency, energy, and enthusiasm, and address difficult situations with courage.
• Take responsibility for personal and team actions and foster accountability, commitment, feedback, and problem solving.
• Use analysis, wisdom, experience, and judgment to make timely, sound decisions, including when information is incomplete.