Retail Store Manager

Circle K•Little Rock, AR

8d•Onsite

About The Position

The Retail Store Manager is responsible for leading and managing store employees and operations to meet company standards for customer service, site image, safety, merchandising, and financial performance. The manager recruits, hires, trains, schedules, evaluates, and supports employees; oversees customer and supplier relationships; ensures timely communication and completion of reports; and analyzes sales, expenses, budgets, and merchandise margins to maximize sales and net profits. The position is based at 14000 Kanis Rd, Little Rock, Arkansas 72223. Work is primarily indoors, with outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may occasionally encounter cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The role requires working with minimal direction and serving effectively as a manager, supervisor, and leader. Shift availability is flexible across days, evenings, overnights, and weekends.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work under the described conditions.
Ability to supervise and train employees in using equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer or acquire the skills needed to use one at the site, including analyzing reports and managing inventory, cash, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.
Ability to perform the described indoor and outdoor duties and work in occasional cold temperature extremes and noise.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to provide excellent customer service.
Assign and manage tasks to keep the site clean, stocked, organized, and maintained according to company standards.
Maintain a professional and supportive image with employees and supervisors.
Schedule employees within company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent customer service and resolve complaints promptly and professionally.
Promote and maintain a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet company standards for customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive appropriate communication in a timely manner and hold periodic ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis needed to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.
Perform outdoor work as needed, including cleaning parking lots and gas pumps and taking out garbage.