Retail Sales Manager
About The Position
My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location. The manager coaches and develops team members to deliver excellent customer service, build a loyal client base, and exceed sales targets. The role supervises daily store operations, including hiring, scheduling, staffing, training, and team development, while maintaining strong sales results and quality operations. The manager builds customer and business relationships through ethical, customer-centered practices and partnerships with AT&T Signature teams, including community events. The role also maintains a clean and safe store, oversees inventory and merchandising, follows operational policies and legal requirements, and keeps current through professional learning and networking. The position is full-time in Vancouver, Washington. My Wireless describes itself as a fast-growing retailer with more than 240 locations in the United States and Puerto Rico and offers training and career growth opportunities.
Requirements
- At least 1 year of management experience in a similar field; required, preferably in the wireless industry.
- At least 1 year of retail or customer-facing sales experience; required.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Demonstrated ability to meet performance and operational standards.
- Ability to motivate, lead, and coach a team to achieve results.
- Strong organizational skills and attention to detail.
- Highly effective communication and interpersonal skills.
- At least 18 years of age and legally able to work in the United States.
- High school diploma or equivalent.
Nice To Haves
- Bilingual ability; preferred, though it may not be required depending on location.
- Bachelor’s degree.
- Retail or customer-facing sales experience in the telecommunications industry.
- Experience prospecting through outbound calls.
Responsibilities
- Coach and develop team members to meet company-established key performance indicators and location goals.
- Train and lead the team to deliver an extraordinary customer experience and exceed sales targets.
- Supervise daily location operations, including hiring, scheduling, staffing, and team development.
- Support employee retention, recruiting, training, and development to maintain location staffing.
- Build a steady client base through ethical, customer-centric business practices.
- Establish business accounts by partnering with the AT&T Signature team and holding community events outside the store.
- Maintain a clean and safe store through inventory counts, device security, and merchandising in accordance with company standards and policies.
- Initiate, coordinate, and enforce operational policies and procedures.
- Comply with legal requirements to uphold the stability and reputation of the location.
- Maintain professional and technical knowledge through educational workshops, professional publications, and personal networks.
Benefits
- Base pay plus commission and bonus opportunities, including an uncapped commission program when meeting or exceeding sales goals.
- Ongoing paid training.
- Career paths and growth potential.
- Medical, dental, and vision coverage.
- Life insurance.
- 401(k) retirement program.
- Paid vacation time.
- Total Pet Plan and pet insurance.
- Employee Assistance Program.
- Discounts on devices and AT&T service plans.
- Welcome kit with AT&T work shirts and personal protective equipment.
- Sales contests and incentives for achieving key AT&T initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
