Retail Sales Manager
About The Position
My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location. The manager coaches and develops team members to provide excellent customer service, build a loyal client base, and exceed sales targets. The role oversees the store’s daily operations, including hiring, scheduling, training, and team development, while maintaining strong sales results and quality operations. The manager builds customer and business relationships through ethical, customer-focused practices and partnerships with the AT&T Signature team, including community events. The role also maintains a clean and safe store, manages inventory and merchandising, enforces operational policies, complies with legal requirements, and keeps professional knowledge current through workshops, publications, and networking. My Wireless has more than 240 locations throughout the United States and Puerto Rico and describes its training program as supporting team development and advancement.
Requirements
- At least 1 year of management experience in a similar field; wireless industry experience preferred.
- At least 1 year of retail or customer-facing sales experience.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Demonstrated ability to meet performance and operational standards.
- Ability to motivate, lead, and coach others to achieve results.
- Strong organizational skills and attention to detail.
- Highly effective communication and interpersonal skills.
- At least 18 years of age and legally able to work in the United States.
- High school diploma or equivalent.
Nice To Haves
- Bilingual ability; whether it is needed may depend on the location.
- Bachelor’s degree.
- Retail or customer-facing sales experience in the telecommunications industry.
- Experience prospecting through outbound calls.
Responsibilities
- Coach and develop team members to meet company-established Key Performance Indicators and location goals.
- Maintain staffing through employee retention, recruiting, training, and development.
- Build a steady client base through ethical, customer-centric business practices.
- Establish business accounts by partnering with the AT&T Signature team and holding community events outside the store.
- Maintain a clean and safe store environment through inventory counts, device security, and merchandising in accordance with company standards and policies.
- Maintain store operations by initiating, coordinating, and enforcing operational policies and procedures.
- Comply with legal requirements to uphold the location’s stability and reputation.
- Keep professional and technical knowledge current by attending educational workshops, reviewing professional publications, and establishing personal networks.
- Train and lead a team to deliver an extraordinary customer experience and exceed sales targets.
- Supervise daily location operations, including hiring, scheduling, developing, and coaching the team.
Benefits
- Strong base pay plus commission and a bonus schedule.
- Ongoing paid training.
- Career paths and growth potential.
- Uncapped commission program when meeting or exceeding sales goals.
- Medical, dental, and vision coverage.
- Life insurance.
- 401(k) retirement program.
- Paid vacation time.
- Total Pet Plan and pet insurance.
- Employee Assistance Program.
- Discounts on devices and AT&T service plans.
- Welcome kit including AT&T work shirts and personal protective equipment.
- Sales contests and incentives for hitting key AT&T initiatives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
