Retail Sales Manager

Duluth Trading Company•Duluth, MN

12d•$21 - $23•Onsite

About The Position

The Retail Sales Manager is a full-time hourly supervisory position responsible for delivering Duluth Trading Company’s “Go for WOW!” customer-service standard and leading the store team in providing friendly, solution-oriented service. The role oversees customer engagement, floor coverage, store presentation, merchandise handling, sales and promotions, cash-handling and register functions, cleanliness, security, and employee feedback. The manager also follows company policies, supports employee and customer safety, and performs other duties as directed.

Requirements

High school diploma or equivalent.
Customer-centric approach.
Takes pride in work and demonstrates ownership of the store.
Operates with integrity and trust.
Excellent communication and listening skills.
Ability to collaborate and function as part of a team.
Authorized to work in the United States without sponsorship.
Able to stand or walk for up to eight hours a day.
Frequent reaching, bending, and twisting below the waist and above the shoulders.
Frequently use repetitive hand-to-finger motions and reach with hands and arms.
Frequently lift up to 20 pounds and occasionally lift up to 40 pounds; push or pull up to 20 pounds.
Ability to climb ladders, reach, and bend.
Able to work in temperatures ranging from 50 to 85 degrees, especially in stockroom areas.
Use a computer for up to 60% of the workday.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Develop familiarity with the Duluth brand and product knowledge, provide solution-oriented and friendly customer service, and lead the store team in doing the same.
Demonstrate strong service and customer engagement and set expectations for the team.
Manage floor coverage to engage customers and deliver the Duluth experience.
Ensure customer profile information is accurately recorded.
Respond proactively to customer concerns, provide positive resolutions, and make decisions as appropriate.
Maintain merchandise presentation in accordance with visual merchandising standards, floor sets, and product messaging, and keep the sales floor customer-ready.
Set up sales and promotions with appropriate signage and communication.
Execute and supervise merchandise receipts and transfers, including checking in, hanging, steaming, and merchandising products on the sales floor.
Maintain company cleanliness standards for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
Provide employees with clear and consistent feedback.
Follow company guidelines, policies, and programs and set a positive example.
Understand, execute, and train employees on cash-handling and reporting functions.
Process register functions and ensure they are followed in the store.
Ensure the store is secured and respond to alarms as directed.
Promote employee and customer safety and communicate concerns to the Store Manager or Assistant Store Manager.
Perform other duties as directed.

Benefits

Multiple medical plan options
Dental and vision plans
Medical and dependent care flexible spending accounts
Health savings account with company contributions
Company-paid life insurance and AD&D
Company-paid short-term disability
Voluntary accident, critical illness, hospital indemnity, long-term disability, and supplemental life insurance
401(k) employer match
Parental leave
Paid holidays
Generous paid time off plan
Daily pay available
40% employee discount