Retail Sales Manager

CRAZY SHIRTS•Wailea, HI

12d•$55,000 - $57,000•Onsite

About The Position

The Store Manager supports Crazy Shirts’ purpose of creating original and memorable artwork on quality products by managing store activities to achieve individual store goals. The role leads, motivates, develops, and manages the store team; drives sales and customer service; and oversees store operations, staffing, training, merchandising, and asset protection. The manager may need to work alone and cover shifts when hourly staff are unavailable.

Requirements

2–4 years of retail sales and management experience.
Basic mathematical skills, including addition, subtraction, and multiplication.
Pass the background screening process.
Able to bend, stoop, reach, twist, push, pull, and move items weighing up to 45 pounds.
Able to move and stand, and read tickets, shipment invoices, UPC codes, and reports.
Able to perform essential job functions in environments with varied noise levels.
Willing and able to work alone in a store.
Flexible schedule, including evenings and weekends as required.
Able to follow company exposure prevention, preparedness, response, and workplace safety guidelines, including using masks when required or recommended and using cleaning supplies for cleaning and disinfection.

Responsibilities

Lead, motivate, develop, and manage sales associates, sales supervisors, and, where applicable, an assistant manager.
Demonstrate Sales Lead behaviors and be accountable for total store results.
Create a culture focused on customer service and high performance, and hold staff accountable for service quality and store and company goals.
Analyze store results and develop action plans for continuous improvement and growth; identify opportunities and solutions.
Maintain company standards and oversee store operations and compliance.
Ensure appropriate staffing levels, make hiring and payroll-hour decisions, schedule sales hours, and cover shifts as needed.
Provide ongoing staff training and development, including customer service training, performance reviews, and product knowledge.
Use sound judgment and make decisions; address employee concerns, complaints, and grievances with Human Resources, including resolutions and corrective or disciplinary actions when applicable.
Coordinate with Merchandising, Shipping, Inventory Control, Visual Merchandising, and other departments to maximize sales.
Plan and execute merchandising and visual directives and maintain standards.
Protect store assets.
Drive customer loyalty through the company VIP program.
Meet timelines with a sense of urgency.
Perform other duties as assigned.