Retail Store Manager

Circle K • Little Rock, AR

8d • Onsite

About The Position

The Retail Store Manager leads and manages store operations and employees to achieve Company standards for customer service, site image, safety, and financial performance. The role includes recruiting, hiring, training, scheduling, coaching, and supervising employees; maintaining positive relationships with customers, suppliers, and the surrounding community; and ensuring timely communication and accurate completion of reports and store records.

The manager plans and organizes site activities, merchandise stocking and presentation, and employee training. They analyze sales and expenses, manage budgets and merchandise margins, safeguard funds, and take appropriate action to maximize sales and net profits. Work is performed primarily indoors, with outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The position may involve occasional cold temperatures in a walk-in cooler or freezer and occasional noise, and requires working with minimal direction and supervision.

Requirements

• High school diploma or GED preferred.
• Ability to perform the essential duties and work in the conditions described.
• Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
• Valid driver's license and adequate transportation to and from bank and corporate management meetings.
• Ability to communicate orally and in writing in English.
• Ability to work with minimal direction and supervision.

Nice To Haves

• Experience in retail sales preferred.

Responsibilities

• Recruit, hire, train, schedule, supervise, and manage employees while promoting excellent customer service.
• Assign tasks and maintain a clean, adequately stocked, organized site that meets Company standards.
• Use fair, non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
• Develop professional relationships with suppliers and resolve customer complaints promptly and professionally.
• Promote a safe, positive public image in the neighboring community.
• Prepare timely written performance appraisals and provide appropriate performance feedback.
• Train employees on customer service, site image, marketing execution, and safety procedures.
• Ensure employees receive timely communication and hold ongoing communication meetings with site employees and the Market Manager.
• Evaluate site needs and develop action plans to meet objectives.
• Organize and maintain site files and manuals.
• Ensure required and requested reports are completed accurately and on time.
• Ensure merchandise is stocked, attractively displayed, and correctly priced.
• Ensure required employment posters and signs are accessible to employees.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast profit-and-loss lines and manage merchandise margins.
• Safeguard and account for money received and disbursed.
• Perform other assigned or delegated duties and other financial analysis needed to maximize sales and net profits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED