Retail Sales Manager

MY WIRELESS•Ukiah, CA

8d•$47,860 - $72,860•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is hiring an experienced Retail Sales Manager to lead a retail location. The manager coaches and develops team members into successful Retail Sales Associates, emphasizing excellent customer service and building a loyal client base. The role oversees daily store operations and works to exceed sales targets while maintaining strong customer experience and operational standards. The manager is responsible for hiring, scheduling, training, retaining, and developing the team; achieving location goals and company-established Key Performance Indicators; building a client base through ethical, customer-centric practices; and developing business accounts in partnership with the AT&T Signature team through community events. The role also maintains a clean and safe store, oversees inventory and device security, ensures merchandising meets company standards, implements operational policies and procedures, complies with legal requirements, and keeps current with professional and technical knowledge. This is a full-time position in Ukiah, California, with a listed salary range of $47,860–$72,860 per year, base plus commission. The role requires flexible availability, including evenings, weekends, and holidays. The physical demands include standing and walking for prolonged periods, occasionally lifting and moving objects weighing up to 10 pounds, reaching, climbing and balancing on ladders, stooping, kneeling, crouching, handling merchandise and display materials, working with small mobile-phone parts, and looking at a computer screen for prolonged periods. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

At least 1 year of management experience in a similar field; required, with wireless industry experience preferred.
At least 1 year of retail or customer-facing sales experience; required.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to be employed in the United States.
High school diploma or equivalent.

Nice To Haves

Bilingual ability; preferred, though it may not be required depending on location.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to provide excellent customer service and build a loyal client base.
Train and lead the team to deliver an extraordinary customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, team development, and coaching.
Achieve location goals by coaching team members toward company-established Key Performance Indicators.
Maintain location staffing through employee retention, recruiting, and team-member training and development.
Build a steady client base through ethical and customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
Maintain a clean and safe store environment through inventory counts, device security, and merchandising in accordance with company standards and policies.
Maintain operations by initiating, coordinating, and enforcing operational policies and procedures.
Uphold the location’s stability and reputation by complying with legal requirements.
Keep professional and technical knowledge current by attending educational workshops, reviewing professional publications, and establishing personal networks.