Retail Store Manager in Training

Goodwill of Central and Northern Arizona

7d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The role is responsible for overall store production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The position may require transferring to or covering shifts at different stores based on business needs, and requires reliable transportation for duties such as making bank deposits, assisting other stores, and attending training and development classes. The starting pay is $70,000 annually. The position is eligible for a monthly performance-based bonus after training is completed. A comprehensive Total Rewards package becomes available on the first of the month following 60 days of employment.

Requirements

Two years of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen where applicable.
Ability to speak and read English proficiently.
Reliable transportation to perform job duties.

Nice To Haves

Retail management experience in thrift is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Develop and execute a retail operations plan to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement plans that drive donations.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers.
Maintain a clean, well-kept store that appropriately reflects the Goodwill brand.
Partner with community businesses and organizations to promote Goodwill’s mission and serve as a Goodwill ambassador in the community.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent donor service and sort and prepare donations for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the direction of the Retail District Manager, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members follow company standards and procedures.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to further business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and oversee performance management, staffing, compensation, and Team Member development.
Ensure the Assistant Store Manager effectively manages Retail Store Associate performance.
Support company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Maintain regular and consistent in-person attendance.
Transfer to or cover shifts at different stores as required by business needs.
Perform other related duties as assigned.