University Heights - Retail Team Lead/Shift Manager
About The Position
Goodwill Industries of Greater Cleveland & East Central Ohio is hiring a full-time, hourly Team Lead/Shift Manager at its University Heights, Ohio location. The role supports the store manager and assistant manager with day-to-day store operations and oversees the collection, processing, and pricing of donated goods. The Team Lead/Shift Manager runs the store during scheduled shifts when the store manager or assistant manager is not present. Goodwill describes its mission as serving the community through high-quality goods, a supportive environment, and an inclusive and equitable workplace, while stewarding donations and the environment, celebrating success, and adapting to change. The position pays $16.30 per hour. A background check is required.
Requirements
- Strong judgment, problem-solving, and communication skills.
- Strong organization and time-management skills.
- Knowledge of merchandise such as name brands, antiques, vintage items, and collectibles.
- First aid and CPR certification required; certification can be obtained after hire.
- Valid driver's license and auto insurance.
- Background check required.
Nice To Haves
- Six or more months of retail sales experience, or demonstrated potential for management.
- Computer experience.
- High school diploma or GED.
Responsibilities
- Oversee daily store operations, including donation processing and pricing, and maintain an attractive sales floor through effective merchandising.
- Run all store operations during scheduled shifts when the store manager or assistant manager is absent.
- Process transactions accurately; manage cash operations, including daily counts and over/short reconciliation; and handle customer disputes and exchanges.
- Help manage the backroom warehouse, including loading and unloading donations with material handling equipment.
- Coach and train team members, handle day-to-day employee relations, and partner with HR when needed.
- Lead the team in meeting hourly and daily production goals.
- Model and enforce safe working conditions and keep the building and property clean and organized.
- Support the “You Changed a Life” campaign.
- Plan the day, complete end-of-day tasks, and keep the facility secure.
Benefits
- Bonus incentive plan
- Daily Pay
- Generous paid time off
- Retirement planning with company match
- Employee Assistance Program
- Employee discount
- Medical, dental, and vision benefits at a fraction of the premium cost for full-time employees
- Short-term and long-term disability insurance at no cost for full-time employees
- Life insurance at no cost for full-time employees
- Paid holidays for full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
