University Heights - Retail Team Lead/Shift Manager
About The Position
The Team Lead/Shift Manager helps the store manager and assistant manager run the store’s day-to-day operations. The role oversees the collection, processing, and pricing of donated goods and runs the store when the managers are not on shift. The position supports Goodwill Industries of Greater Cleveland & East Central Ohio’s mission to serve the community through high-quality goods, a supportive environment, and an inclusive and equitable workplace, while stewarding donations and the environment and adapting to change. The position is based in University Heights, Ohio, is hourly and full-time, and pays $16.30. A background check is required. Goodwill is an equal opportunity employer.
Requirements
- Strong judgment, problem-solving, and communication skills.
- Strong organization and time management skills.
- First aid and CPR certification required; certification can be obtained after hire.
- Background check required.
Nice To Haves
- Six or more months of retail sales experience, or demonstrated potential for management.
- Knowledge of merchandise such as name brands, antiques, vintage items, and collectibles.
- Computer experience.
- High school diploma or GED.
Responsibilities
- Oversee daily store operations, including donation processing and pricing, and maintain an attractive sales floor through effective merchandising.
- Run all store operations during scheduled shifts when the store manager or assistant manager is absent.
- Process transactions accurately; manage cash operations, including daily counts and over/short reconciliation; and handle customer disputes and exchanges.
- Help manage the backroom warehouse, including loading and unloading donations with material handling equipment.
- Coach and train team members, handle day-to-day employee relations, and partner with HR when needed.
- Lead the team in meeting hourly and daily production goals.
- Model and enforce safe working conditions and keep the building and property clean and organized.
- Support the “You Changed a Life” campaign.
- Plan the day, complete end-of-day tasks, and keep the facility secure.
Benefits
- Bonus incentive plan
- Daily Pay
- Generous paid time off
- Retirement planning with company match
- Employee Assistance Program
- Employee discount
- Medical, dental, and vision benefits at a fraction of the premium cost for full-time employees
- Short-term and long-term disability insurance at no cost for full-time employees
- Life insurance at no cost for full-time employees
- Paid holidays for full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
