T-Mobile Retail Store Manager BOYNTON BEACH | W Boynton Beach Blvd

Arch Telecom•Boynton Beach, FL

5d•$60,000 - $140,000•Onsite

About The Position

Arch Telecom’s Retail Store Manager (RSM) leads a retail team and brings the T-Mobile brand to life by serving as a brand ambassador and demonstrating the company’s core values. The RSM creates energy around products and services, prioritizes customer needs in a fast-paced environment, and builds new and lasting customer relationships through needs-based recommendations and hands-on technology demonstrations. The manager oversees store operations and team performance to meet or exceed sales goals, including sales, inventory, and the implementation of store programs and initiatives. They demonstrate digital tools, complete required training, and partner with colleagues across business and customer service channels to resolve issues and deliver a seamless customer experience. This is a full-time position requiring 45 hours of availability.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work, 45 hours.

Nice To Haves

Competitive drive and confidence in a fast-paced sales environment.
Willingness and ability to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with both team members and customers.

Responsibilities

Lead the retail team by example and share sales and service best practices.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of technology, devices, services, accessories, and Internet of Things products.
Meet or exceed sales goals and oversee store functions, including sales, inventory, and implementation of store programs and initiatives.
Recommend personalized device and service solutions to customers.
Maintain high standards for customer service and sales, approaching customer needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small business leads.
Build strong peer relationships and promote shared accountability for company success.