T-Mobile Retail Store Manager BOYNTON BEACH | W Boynton Beach Blvd

Arch Telecom•Boynton Beach, FL

3d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. The Retail Store Manager leads a retail team and represents the T-Mobile brand and Arch Telecom’s core values. The manager sets an example as a brand ambassador, creates excitement around products and services, and prioritizes customer needs in a fast-paced retail environment. They build customer relationships, identify needs, and educate customers through demonstrations and recommendations of devices and service solutions. The manager oversees store functions including sales, inventory, and implementation of new programs and initiatives, with the goal of meeting or exceeding sales goals. They help customers continue their shopping journey across online, Customer Care, and in-store channels; provide personalized solutions; and maintain a strong store experience. They use digital tools to demonstrate coverage, plans, services, and device or account troubleshooting, and complete training on store experience, skills, processes, systems, and reference resources. The role also involves partnering with employees across business and customer service channels to resolve customer issues, hand off small-business leads, and build effective peer relationships. The position requires full-time availability for 45 hours and is based at the Boynton Beach Blvd retail location in Boynton Beach, Florida.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Leadership ability, including willingness to lead a team, share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Effectiveness with operational, financial, and performance management.
Strong communication skills with both team members and customers.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work of 45 hours.

Responsibilities

Lead the retail team by example and represent the T-Mobile brand and Arch Telecom’s core values.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of technology and personalized device and service solutions.
Ensure the store meets or exceeds sales goals by overseeing sales, inventory, and implementation of store programs and initiatives.
Maintain the store’s service and sales standards, approaching customer needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with business and customer service employees to resolve issues, create a seamless customer experience, and hand off small-business leads.
Build strong peer relationships and promote shared accountability for company success.