Retail Store Manager

Goodwill of Central and Northern Arizona

8d•Onsite

About The Position

The Retail Store Manager drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) store to help fund Goodwill’s mission of ending unemployment. The manager is responsible for the entire store’s production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. The role oversees people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The position is based at 210 E Bell Rd, Phoenix, Arizona 85022. Starting pay is $70,000 annually, with eligibility for a monthly performance-based bonus after successful completion of training. A comprehensive Total Rewards package begins the first of the month following 60 days of employment. The manager may be required to transfer to or cover shifts at other stores based on business needs and must have reliable transportation for work-related tasks.

Requirements

Two years of work experience in retail management; thrift experience is preferred.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record (MVR).
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.
Retail management experience in thrift preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager on strategic plans to drive donations.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers.
Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Maintain regular and consistent in-person attendance.
Transfer to or cover shifts at different stores as business needs require.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service while receiving donations and that donations are sorted and prepared for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Under the Retail District Manager’s direction, partner with other stores to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members operate according to company standards and procedures.
Use reliable transportation for tasks such as making bank deposits, assisting at other stores, and attending training and development classes.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team.
Manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Ensure Assistant Store Managers effectively manage the performance of Retail Store Associates.
Help drive company culture change and change management efforts.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.

Benefits

Three medical plans.
Employer-funded Health Reimbursement Account (HRA).
Three dental plans.
Vision plan.
Traditional and Roth 401(k) plans.
Employer-paid life insurance.
Employee Assistance Program (EAP).
Paid time off, including sick and vacation time.
Paid holidays.
Monthly performance-based bonus, eligible after successful completion of training.
No-cost career development, training, and education services.