Retail Manager Jobs

About The Position

Requirements

• 5+ years of experience in Retail Training, Learning & Development, or Retail Leadership.
• Strong understanding of client experience, clienteling, selling, coaching, and leadership development.
• Demonstrated ability to influence senior stakeholders and operate effectively across multiple stores and functions.
• Strong facilitation, communication, analytical, and project-management skills.
• Commercial mindset with the ability to connect learning initiatives to client, people, and business outcomes.
• Ability to travel regularly throughout the Northeast region.
• Bachelor’s degree or equivalent relevant professional experience.
• Proficient in Microsoft Outlook and Office Suite, Success Factors modules, LMS digital platforms for learning, and digital training solutions.
• Proficient knowledge of English.

Nice To Haves

• Experience ideally within luxury retail.
• Knowledge of another language.

Responsibilities

• Lead the Retail Training strategy for the Northeast, aligning regional business needs with Americas and global priorities.
• Partner with senior retail and store leadership to identify business, client, leadership, and talent-development opportunities.
• Translate business priorities into focused learning initiatives that strengthen client engagement, selling excellence, product knowledge, and leadership effectiveness.
• Maintain a strong field presence, using store observations, coaching, and business insights to ensure learning translates into consistent execution.
• Develop the store teams, establishing clear priorities, accountability, and standards of excellence throughout the Region.
• Partner with HR and Retail Leadership to support onboarding, leadership development, internal mobility, succession, and career growth.
• Oversee the design and delivery of regional learning programs across in-person, virtual, and digital platforms.
• Measure training effectiveness through business results, learning KPIs, field observations, and behavioral change.
• Represent the Northeast within Americas and global training discussions, bringing forward regional needs, opportunities, and best practices.
• Manage the regional training budget, learning platforms, and key strategic projects.

Benefits

• May be eligible for bonuses and other incentive opportunities.
• Professional growth in a creative and international environment.