Retail Sales and Services Manager

PGA Tour Superstore • St. Louis, MO

8d • $23 - $26 • Onsite

About The Position

The Retail Sales and Services Manager leads Associates and assigned departments to achieve sales goals and deliver a strong Customer experience in a clean, safe, and well-maintained store. The role oversees customer-facing and operational areas including Services, Front-End, Hard Goods, Soft Goods, STUDIO, Practice Bays, fitting rooms, golf teaching and fitting experiences, and community and in-store events. Working with the Store Leadership Team and Field Leadership, the manager identifies Customer needs, supports sales and service objectives, and models PGATSS Service Behaviors.

The manager develops and coaches Associates, maintains operational, merchandising, safety, and loss-prevention standards, and supports hiring, staffing, onboarding, performance management, and HR programs. The role also monitors business performance and inventory, maintains the condition and readiness of assigned areas, and may open or close the store without additional leadership present. The schedule must be flexible and may include nights, weekends, and holidays according to business needs.

Requirements

• Strong listening, interpersonal, verbal, and written communication skills, including cross-functional communication and communicating expectations and standards.
• Strong strategic and analytical skills, including forecasting business needs, solving complex problems, identifying opportunities to increase sales, and improving operations.
• Basic computer skills and working knowledge of Microsoft Office Suite, including Outlook.
• Ability to manage conflict, lead conflict resolution, and hold others accountable.
• Strong business acumen and full accountability for profit and loss management.
• Ability to organize multiple priorities and allocate resources to meet objectives.
• Ability to lead by example, uphold high Customer-service standards, and use a servant-leadership approach.
• College degree or equivalent leadership experience.
• Experience leading small to large groups of Associates, including performance management, disciplinary action, and business controls.
• Ability to stand for extended periods, climb ladders, move throughout the store, and lift a 30-pound box overhead.
• Ability to work a flexible work week, including nights, weekends, and holidays depending on business needs.

Responsibilities

• Recognize and reward individual and team performance, Company values, and loyalty; foster a respectful, inclusive, ethical, safe, and compliant workplace.
• Promote a culture where Associates enjoy working and Customers enjoy shopping; model, teach, and coach service behaviors and a Customer-first approach.
• Move throughout the sales floor to assess and address business, Associate, and Customer needs.
• Maintain operational and merchandising standards through sales-floor presence and Associate training.
• Ensure compliance with Company standard operating procedures through observation, training, and communication.
• Keep Associates informed about merchandising promotions and marketing events and maintain promotional merchandising throughout each promotion.
• Develop Associates’ knowledge of products and services so they can inform, educate, and promote offerings to Customers.
• Ensure compliance with loss-prevention policies and procedures and support accurate inventory and a safe workplace.
• Set clear expectations, observe performance, recognize contributions, coach Associates, and manage accountability.
• Conduct regular weekly department walks with Department Heads to support operational excellence, Customer experience, and Associate engagement.
• Provide hiring and termination recommendations to the General Manager and Assistant General Manager; use appropriate accountability measures, including coaching, performance improvement plans, and formal write-ups.
• Review SPS reports to identify business-performance drivers and work with Field Leadership to assess inventory needs.
• Support Associate onboarding, learning, development coaching, and product and system knowledge.
• Hold meaningful development conversations with assigned Associates throughout their employment.
• Maintain inventory accuracy through stock replacement, product conversion, STUDIO/OEM Bay planogram execution, accurate handling of returns and checkouts, tagging integrity, and cycle counts.
• Execute community efforts and build relationships to understand and address local needs.
• Support the Store Leadership Team in delivering HR operational and cyclical programs.
• Keep Services, Front-End, Soft Goods, Hard Goods, STUDIO, and Practice Bay areas, equipment, and supplies clean, organized, and operational; ensure programs, promotions, and procedures are consistently maintained.
• Assess competition and use Customer insights and feedback to improve business performance and make the store a destination of choice.
• Anticipate staffing and talent needs, recruit for short- and long-term needs, and adjust coverage and schedules to match Customer flow and workload.
• Open and close the store when needed without additional leadership present, including handling cash and deposits, resolving Customer escalations, directing tasks, validating staffing, maintaining store standards, and supporting Customer and Associate safety.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time Associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time Associates.
• Full reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager