Retail Sales and Services Manager

PGA Tour • Saint Louis, MO

6d

About The Position

The Retail Sales and Services Manager leads Associates and assigned departments to deliver exceptional Customer service and achieve sales targets while maintaining a clean, safe, and well-organized store. The role oversees the in-store experience across Services, Front-End, Hard Goods, Soft Goods, STUDIO, golf teaching and fitting, Practice Bays, fitting rooms, and community and in-store events. The Manager works with the Store Leadership Team and Field Leadership to identify Customer needs, meet service and sales objectives, and build a Customer-first culture by modeling and coaching PGATSS Service Behaviors.

The Manager is responsible for department performance, Associate engagement and development, staffing and talent planning, inventory accuracy, operational and merchandising standards, and compliance with company procedures. The role also supports HR programs and community initiatives, analyzes business reporting and Customer feedback, and may open or close the store without other leaders present. Eligible benefits and perks may include medical, dental, and vision coverage, a company-matching 401(k), vacation time, an Associate merchandise discount, performance-based bonuses, and reimbursement of qualifying professional membership dues.

Requirements

• Strong listening, interpersonal, verbal, written, and cross-functional communication skills; ability to communicate expectations and standards.
• Strong strategic and analytical skills, including forecasting business needs and developing solutions to complex problems.
• Ability to identify opportunities to increase sales and improve operational processes.
• Basic computer skills and working knowledge of Microsoft Office Suite, including Outlook.
• Ability to manage conflict, lead conflict resolution, and hold others accountable.
• Strong business acumen and accountability for P&L management.
• Ability to organize multiple priorities and allocate resources to meet objectives.
• Ability to lead by example, maintain high Customer service standards, and use a Servant Leadership approach.
• College degree or equivalent leadership experience.
• Experience leading small to large groups of Associates, including performance management, disciplinary action, and business controls.
• Ability to stand for extended periods, climb ladders, move throughout the store, and lift a 30 lb. box overhead.
• Ability to work a flexible work week, including nights, weekends, and holidays depending on business needs.

Responsibilities

• Recognize and reward strong individual and team performance, Core Values behaviors, and Company loyalty.
• Create a respectful, inclusive, ethical, safe, and compliant environment for Associates and Customers.
• Maintain a visible presence on the sales floor to assess business, Associate, and Customer needs.
• Maintain operational and merchandising standards and train Associates on company procedures and standards.
• Keep Associates informed about upcoming promotions and marketing events, and help them explain and promote products and services to Customers.
• Ensure compliance with Loss Prevention policies and procedures and support inventory accuracy and workplace safety.
• Model, teach, and coach Service Behaviors and maintain a Customer-first service culture.
• Set clear expectations; observe, recognize, coach, and manage Associate performance, including use of performance improvement plans and formal write-ups as appropriate.
• Conduct regular department walks with Department Heads to support operational excellence, Customer experience, and Associate engagement.
• Provide hiring and termination recommendations to the General Manager and Assistant General Manager.
• Review SPS reporting, identify business performance drivers, and collaborate with Field Leadership on inventory needs.
• Support Associate onboarding, learning, product and system knowledge, and ongoing development conversations.
• Maintain assigned department inventory accuracy through stock replacement, product conversion, planogram execution, proper returns and checkouts, tagging integrity, and cycle counts.
• Carry out community initiatives and build relationships to address local needs.
• Support the Store Leadership Team in HR operational and cyclical programs.
• Keep Services, Front-End, Soft Goods, Hard Goods, STUDIO, and Practice Bay areas, equipment, and supplies clean, organized, and operational; ensure programs, promotions, and procedures are executed consistently.
• Assess competitors and use Customer insights and feedback to improve business and become the Customers’ destination of choice.
• Anticipate staffing and talent needs, recruit for short- and long-term needs, and adjust schedules and coverage to meet Customer demand.
• Open and close the store when needed, including cash handling, deposits, Customer escalations, task direction, staffing validation, brand and merchandising standards, and safety.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time Associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time Associates.
• Full reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager