Retail and Catering Services I

GEORGIA MILITARY COLLEGE•Milledgeville, GA

13d

About The Position

The Retail & Catering Associate I provides food service, catering, retail, and event support for Georgia Military College Dining Services. The position assists with food preparation, cooking, transportation, event setup and breakdown, buffet presentation, customer service, retail food operations, and general dining services for students, faculty, staff, alumni, and guests. Employees are expected to develop proficiency across multiple operational areas and may be assigned to retail food service, catering events, concessions, Top Dawg Diner, Bulldog Café, special events, or other Dining Services operations based on departmental needs. This is the entry point in the Retail & Catering career progression, emphasizing professionalism, teamwork, customer service, cross-training, operational excellence, and continuous learning. A criminal background check and drug screen must be cleared before the candidate may begin working. Georgia Military College is an Equal Opportunity/Affirmative Action Employer.

Requirements

High school diploma or GED preferred; an equivalent combination of education, training, certifications, and directly related experience may be considered in lieu of the stated educational requirement.
Previous experience in customer service, food service, hospitality, retail, or a related field is preferred but not required.
Demonstrated commitment to customer service, teamwork, dependability, and willingness to learn.
Excellent customer service skills.
Teamwork and collaboration skills.
Strong communication skills.
Dependability and punctuality.
Ability to work in a fast-paced environment.
Basic food preparation and cooking skills, or the ability to learn.
Attention to detail.
Ability to follow written and verbal instructions.
Basic math skills.
Commitment to food safety and sanitation.
Willingness to learn and accept coaching.
Must clear a criminal background check and drug screen before beginning work.

Nice To Haves

High school diploma or GED with additional food service, culinary, hospitality, or customer service training.
Experience in a high-volume food service, hospitality, retail, institutional dining, or customer-focused environment.
Food service or culinary experience.
Cash handling experience.
Point-of-sale (POS) experience.
ServSafe Food Handler Certification or ability to obtain it.

Responsibilities

Assist with setup, execution, and breakdown of catered events, including arranging tables, linens, buffet displays, serving stations, beverages, equipment, and event spaces.
Support retail food operations and ensure events are professionally prepared, presented, and executed.
Assist with food preparation, cooking, food presentation, serving, replenishment, beverage service, catering functions, concessions, and daily dining operations.
Support Top Dawg Diner, Bulldog Café, retail locations, and catered events as assigned.
Prepare and serve food according to standardized recipes, portion controls, food safety regulations, and departmental Standard Operating Procedures (SOPs).
Provide professional, courteous customer service to students, faculty, staff, alumni, and guests; respond to customer needs and maintain hospitality and presentation standards.
Help create a welcoming atmosphere during institutional events and daily dining operations while representing Georgia Military College Dining Services professionally.
Maintain cleanliness of kitchens, catering equipment, retail areas, service stations, storage areas, dining spaces, and event locations in accordance with SOPs, food safety regulations, sanitation standards, and workplace safety procedures.
Assist with transporting, storing, maintaining, and organizing catering equipment, supplies, and inventory.
Participate in cross-training throughout Dining Services and develop proficiency in retail operations, catering, hospitality, food preparation, customer service, and dining operations.
Accept coaching and contribute ideas to improve operational efficiency and customer satisfaction.
Provide operational support to retail operations, catering events, concessions, and special campus functions as departmental needs require.