Retail Manager - Hunting

Bass Pro Shops•Harrisburg, PA

About The Position

The Retail Manager supervises the Hunting/Firearms Departments within the store. The role oversees compliance with applicable laws and company policies, merchandise presentation, inventory control, pricing, sales enhancements, Outfitter selection, development and training, and customer service activities. The manager leads firearm compliance and safe-handling standards, supports a strong customer-service culture, meets financial plans, executes sales plans, maintains corporate planograms, and may open or close the store while serving as Manager on Duty. The position also staffs and develops the departments’ associates, resolves customer and Outfitter issues, and carries out supervisory responsibilities in accordance with company policies and applicable laws. The manager helps customers make buying decisions and promotes programs including CLUB Membership, VOC, and In-Store Pickup. Other duties may be assigned. The role requires retail management experience and the ability to interpret financial, legal, and technical information; analyze reports; communicate effectively; conduct meetings and presentations; use PC-based office, point-of-sale, and inventory-management systems; and build effective working relationships. The position involves frequent standing, walking, communication, and repetitive hand and wrist motions, as well as occasional lifting, ladder use, machinery or vehicle operation, and work in varied or hazardous conditions.

Requirements

Minimum of 3–5 years of retail management experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information and read and analyze reports.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Demonstrated use of the team concept of management.

Responsibilities

Lead firearm compliance sales standards in the Hunting/Firearms Department, ensuring compliance with ATF, state, and local laws and company policies and procedures, including required firearm forms.
Lead firearm safe-handling, safety, operations, and customer-experience standards.
Support world-class customer service and a pleasant, productive shopping experience.
Meet or exceed company financial plans and execute sales plans.
Open and close the store and perform Manager on Duty responsibilities.
Maintain planograms established by the Corporate Office.
Staff the departments with service-oriented associates; participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly schedules; and coach and motivate associates.
Resolve customer and Outfitter issues.
Carry out supervisory responsibilities, including interviewing, hiring, training, planning and assigning work, directing and evaluating performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pickup.
Perform all other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401(k) retirement savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund