Retail Manager - Camping, Fishing & Hunting

Bass Pro Shops•Columbia, MO

10d

About The Position

The Retail Manager supervises one or more Sales Departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service. The role supports a world-class customer service commitment and works to provide every customer with a pleasant, productive, and legendary shopping experience. The manager is responsible for meeting or exceeding company financial plans, executing sales plans, opening and closing the store, and serving as Manager on Duty. They also maintain corporate planograms and lead department associates through hiring and selection, training, scheduling, performance evaluation, coaching, motivation, and issue resolution. Supervisory duties are performed in accordance with company policies and applicable laws. The position requires independent judgment within company policies and procedures, including analyzing problems, assessing needs, adapting guidelines, and making recommendations that may affect policies, procedures, and practices. It involves regular computer work, walking, and standing, along with occasional lifting, climbing, machinery and vehicle operation, and work in varied or potentially hazardous conditions.

Requirements

At least 3–5 years of retail management experience, with responsibility for one or more Sales Departments.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information.
Ability to read and analyze reports and write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Demonstrated use of a team-based management approach.

Responsibilities

Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience for customers.
Meet or exceed company financial plans.
Execute sales plans as directed by the Company.
Open and close the store and take on Manager on Duty responsibilities.
Maintain planograms established by the Corporate Office.
Staff departments with service-oriented associates; participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly work schedules; and coach and motivate associates.
Resolve customer and associate issues.
Carry out supervisory responsibilities, including interviewing, hiring, training, planning and assigning work, directing work, measuring and evaluating performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental benefits.
Vision benefits.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.
Additional benefits.