Retail Manager - Camping, Fishing & Hunting

Bass Pro Shops•Columbia, MO

About The Position

The Retail Manager supervises one or more sales departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service. The manager supports world-class customer service, works to meet or exceed company financial plans, executes company sales plans, opens and closes the store, and serves as Manager on Duty. The role maintains corporate planograms and provides a productive, team-oriented environment by staffing departments with service-oriented associates, coordinating training, preparing and approving performance appraisals, recommending merit or promotional increases, scheduling work, coaching, and motivating staff. The Retail Manager resolves customer and associate issues and carries out supervisory responsibilities in line with company policies and applicable laws. The manager helps customers make purchasing decisions by assessing their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The position requires regular computer work, walking, and standing; occasional sitting and lifting up to 50 pounds; and occasional ladder or stair use, machinery or power-tool operation, vehicle or heavy-equipment operation, and work in varied temperatures, outdoor elements, noisy environments, or hazardous conditions.

Requirements

At least 3–5 years of retail management experience, with responsibility for one or more sales departments.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information and analyze reports.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Demonstrated use of a team-based management approach.
Ability to exercise independent judgment within company policies, procedures, and objectives.

Responsibilities

Supervise one or more sales departments, including merchandise presentation, inventory control, pricing, sales enhancements, staffing, and customer service.
Support a strong commitment to customer service and ensure a pleasant, productive shopping experience.
Meet or exceed company financial plans and execute sales plans as directed.
Open and close the store and perform Manager on Duty responsibilities.
Maintain planograms established by the Corporate Office.
Participate in interviewing and selecting associates; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly work schedules; coach and motivate associates.
Resolve customer and associate issues.
Perform supervisory duties, including hiring and training, assigning and directing work, evaluating performance, rewarding and disciplining associates, and addressing complaints and problems.
Assist customers with buying decisions by identifying and evaluating needs, recommending products, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
Analyze problems, assess needs, adapt guidelines to achieve desired results, and make recommendations affecting policies, procedures, and practices.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental insurance.
Vision insurance.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.