Retail Store Manager In Training

Goodwill of Central and Northern Arizona

8d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The role is responsible for the entire store’s production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The position develops and executes plans to meet operating income, revenue, and production goals; manages payroll and operating costs to budget; oversees inventory and donation processing; and ensures store presentation and customer service meet company standards. It builds and develops a high-performing team, manages Team Member performance and staffing, collaborates with district leadership and support departments, and represents Goodwill in the community. The position requires reliable transportation and may require transferring to or covering shifts at different stores based on business needs. Starting pay is $70,000 annually. The position is also eligible for a monthly performance-based bonus after successful completion of training. A comprehensive Total Rewards package is available beginning the first day of the month following 60 days of employment.

Requirements

Two years of work experience in Retail Management; thrift experience is preferred.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record (MVR).
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.
Reliable transportation for job-related tasks and travel between stores.
High School Diploma or equivalent preferred.

Nice To Haves

Retail Management experience in thrift.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement plans to drive donations.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers.
Keep store locations clean, well-maintained, and aligned with the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador.
Maintain regular and consistent in-person attendance.
Transfer to or cover shifts at different stores as business needs require.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service when receiving donations and sort and prepare donations for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the direction of the Retail District Manager, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members follow company standards and procedures.
Use reliable transportation for tasks such as making bank deposits, assisting other stores, and attending training and development classes.
Partner with support departments, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage performance, including coaching, discipline, performance improvement plans, and annual reviews; manage staffing, compensation, and development of Team Members.
Ensure the Assistant Store Manager effectively manages Retail Store Associates’ performance.
Support company culture change efforts and change management processes.
Model Goodwill’s Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.