Retail Manager - Firearms

Bass Pro Shops • Greenville, SC

8d

About The Position

The Retail Manager - Firearms supervises the store’s firearms department, ensuring compliance with ATF requirements, applicable state and federal laws, and company policies and procedures. The role oversees merchandise presentation, inventory control, pricing, sales initiatives, staffing, associate development, training and coaching, and the customer service experience.

The manager helps deliver a productive and pleasant shopping experience, executes sales plans, and may open or close the store while holding building keys and alarm codes. As Manager on Duty, the role leads safe firearms handling and sales-compliance standards, oversees required firearms forms and operational tasks, maintains corporate merchandising standards, and partners with the Gun Vault Specialist Team to support compliance.

The position includes supervisory responsibilities such as interviewing and selecting associates, coordinating training, preparing or approving performance appraisals, recommending compensation or promotion increases, scheduling, assigning and directing work, evaluating performance, coaching, motivating, and addressing complaints or other issues. The manager also assists customers with buying decisions and promotes programs such as CLUB Membership, customer feedback surveys, and In-Store Pick-up.

This is a full-time role. The posting lists retail merchandise, restaurant, resort, and conservation-attraction discounts; medical, dental, and vision coverage; a Health Savings Account; a Flexible Spending Account; voluntary benefits; 401(k) retirement savings; paid holidays, vacation, and sick time; and the Bass Pro Cares Fund. Applications are accepted on an ongoing basis.

Requirements

• High school diploma or equivalent.
• A minimum of 3–5 years of retail management experience.
• Experience that includes firearms safe-handling practices and skill in accurately identifying firearms and ammunition, including their classification and mechanical operation.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret financial, legal, and technical information and analyze reports.
• Ability to write reports and business correspondence.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
• Demonstrated use of a team-based management approach.
• Regularly walk, stand, and perform computer work; occasionally sit.
• Constantly communicate and perform motions that may involve the wrists, hands, or fingers; constantly assess work for accuracy, neatness, and thoroughness.
• Occasionally ascend or descend ladders, stairs, or step stools.
• The posting describes light work that includes lifting and moving objects up to 20 pounds occasionally, and separately states that lifting up to 50 pounds is seldom or never required.

Responsibilities

• Support a strong commitment to customer service and ensure a pleasant, productive shopping experience.
• Execute sales plans to meet or exceed company financial plans.
• Open and close the store and maintain responsibility for building keys and alarm codes.
• Take on Manager on Duty responsibilities.
• Lead firearms sales-compliance standards, including required ATF, state, local, company, and internal forms and procedures.
• Lead firearms safe-handling, safety, operational, customer-experience, line-management, and queuing standards.
• Maintain firearms merchandising according to Corporate Office standards.
• Ensure firearms operations tasks are completed promptly and in accordance with policies, procedures, and regulations.
• Partner with the Gun Vault Specialist Team to support compliance.
• Participate in interviewing and associate selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly schedules; and coach and motivate associates.
• Oversee firearms compliance coaching and assist with investigations when necessary.
• Resolve customer and associate issues.
• Carry out supervisory responsibilities, including planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; and addressing complaints and problems.
• Assist customers in making buying decisions by identifying and evaluating needs and recommending products.
• Promote programs including CLUB Membership, customer feedback surveys, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical benefits
• Dental benefits
• Vision benefits
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED