Retail Manager - Firearms

Bass Pro Shops • Greenville, SC

6d

About The Position

The Retail Manager - Firearms supervises the store’s firearms department, ensuring compliance with ATF, state, and federal laws, as well as company policies and procedures. The role oversees merchandise presentation, inventory control, pricing, sales enhancements, staffing, associate development, training, coaching, and customer service.

The manager supports a high-quality customer experience and executes sales plans, while also serving as Manager on Duty, opening and closing the store, and maintaining responsibility for building keys and alarm codes. The role leads firearm compliance and safety standards, oversees department operations and merchandising, and partners with the Gun Vault Specialist Team to support compliance.

This position supervises department associates, including participating in hiring and selection, coordinating training, preparing or approving performance appraisals, recommending increases or promotions, creating weekly schedules, coaching, and resolving customer and associate issues. It also assists with compliance coaching and investigations, and provides customers with product recommendations and information about store programs.

Requirements

• High school diploma or equivalent.
• A minimum of 3–5 years of retail management experience.
• Experience includes firearms safe-handling practices and skill in identifying firearms and ammunition, including their classification and mechanical operation.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret financial, legal, and technical information and analyze reports.
• Ability to write reports and business correspondence and present information effectively to managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships.
• Demonstrated use of a team-based management approach.
• Regularly walks, stands, and performs computer work; occasionally sits.
• Physical demands include frequent communication and repetitive wrist, hand, or finger motions; occasional ladder or stair use and moving objects up to 20 pounds; and the ability to lift up to 50 pounds is listed as seldom or never.

Responsibilities

• Support world-class customer service and ensure a pleasant, productive shopping experience.
• Execute sales plans to meet or exceed company financial plans.
• Open and close the store; maintain responsibility for building keys and alarm codes.
• Perform Manager on Duty responsibilities.
• Lead firearm compliance sales standards, ensuring compliance with ATF, state, local, and company requirements, including required firearm forms.
• Lead firearm safe-handling, safety, operations, customer-experience, line-management, and queuing standards.
• Maintain firearms merchandising according to Corporate Office standards.
• Ensure firearms operations tasks are completed promptly and in accordance with policies, procedures, and regulations.
• Partner with the Gun Vault Specialist Team to ensure compliance.
• Participate in interviewing and selecting associates; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly schedules; coach and motivate associates.
• Oversee firearms compliance coaching and assist with investigations when necessary.
• Resolve customer and associate issues.
• Carry out supervisory responsibilities, including hiring and training, planning and assigning work, evaluating performance, rewarding and disciplining associates, and addressing complaints and problems.
• Assist customers with buying decisions by identifying needs, evaluating options, and recommending products.
• Promote programs including CLUB Membership, customer feedback surveys, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED