Retail Store Manager - 2052
About The Position
The Store Manager leads all aspects of daily store operations, including team development, customer satisfaction, inventory management, asset protection, and financial performance. The manager leads by example, coaches employees, supports business growth, and oversees a wide variety of merchandise, including jewelry, electronics, and tools. At FFL locations, merchandise may include firearms; certification is provided. Store Managers work toward sales, loan, and profitability goals, maintain customer-focused service and store presentation standards, and ensure transactions and operations are accurate and compliant. Monthly bonus opportunities are based on overall store performance, with details provided during the interview process. The role may include other duties as assigned, and its general nature may be modified as needed.
Requirements
- Be at least 18 years old and have a high school diploma, GED, or equivalent experience.
- At least 2 years of management and customer service experience.
- Strong leadership, coaching, and employee development skills.
- Experience recruiting, developing, and retaining talent.
- Ability to analyze business results and drive performance improvements.
- Ability to stand, walk, lift up to 50 lbs, and perform physical tasks.
- Flexible retail schedule, including weekends and holidays.
- Comfort working with a variety of merchandise; firearms may be present at FFL locations, with certification provided.
- Strong customer service and communication skills.
- Basic computer and point-of-sale system proficiency.
- Strong organizational, problem-solving, and multitasking abilities.
- Willingness to assist customers or retrieve merchandise from exterior areas.
Nice To Haves
- Retail, sales, or multi-unit retail experience preferred.
- Bilingual applicants are encouraged to apply.
Responsibilities
- Lead all aspects of daily store operations.
- Deliver exceptional customer service and promote a customer-focused culture.
- Recruit, hire, train, coach, and develop team members.
- Drive sales, loan, and profitability goals.
- Analyze business results and implement action plans to improve performance.
- Manage inventory, merchandising, and store presentation standards.
- Oversee asset protection, cash handling, and operational compliance.
- Monitor loan and buying transactions to ensure accuracy and integrity.
- Build customer relationships and support new customer acquisition efforts.
- Communicate goals, expectations, and performance objectives to team members.
- Maintain product knowledge across a wide variety of merchandise categories.
- Perform other duties as assigned.
Benefits
- Competitive hourly pay of $22.00–$25.00, plus monthly store performance bonus opportunities.
- Earned Wage Access available after day 2.
- Employee discounts starting day one.
- Medical, dental, vision, life, and supplemental benefits, subject to eligibility.
- Vacation and sick/personal time based on tenure and applicable state and local requirements.
- 401(k) auto-enrollment after 6 months, subject to age requirements.
- Tuition reimbursement opportunities for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
