Retail Store Manager - 2052

First Cash • Forest Park, GA

7d • Onsite

About The Position

Cash America Pawn is seeking an experienced Store Manager to lead a team and oversee daily store operations. The role covers team development, customer satisfaction, inventory management, asset protection, and financial performance. The Store Manager leads by example, coaches employees, and supports business growth while working with a wide variety of merchandise, including jewelry, electronics, and tools. Firearms may also be present at FFL locations; certification is provided.

The position pays $22.00–$25.00 per hour, with eligibility for monthly store performance bonuses. Most stores are open from 9 a.m. to 6 p.m., and many are closed Sundays. The role requires a flexible retail schedule, including weekends and holidays.

Requirements

• Be at least 18 years old.
• High school diploma, GED, or equivalent experience.
• At least 2 years of management and customer service experience.
• Strong leadership, coaching, and employee development skills.
• Experience recruiting, developing, and retaining talent.
• Ability to analyze business results and drive performance improvements.
• Ability to stand, walk, lift up to 50 pounds, and perform physical tasks.
• Flexible retail schedule, including weekends and holidays.
• Comfort working with a variety of merchandise; firearms may be present at FFL locations, with certification provided.
• Strong customer service and communication skills.
• Basic computer and point-of-sale system proficiency.
• Strong organizational, problem-solving, and multitasking abilities.
• Willingness to assist customers or retrieve merchandise from exterior areas.

Nice To Haves

• Retail, sales, or multi-unit retail experience.
• Bilingual applicants are encouraged to apply.

Responsibilities

• Lead all aspects of daily store operations.
• Deliver exceptional customer service and promote a customer-focused culture.
• Recruit, hire, train, coach, and develop team members.
• Drive sales, loan, and profitability goals.
• Analyze business results and implement action plans to improve performance.
• Manage inventory, merchandising, and store presentation standards.
• Oversee asset protection, cash handling, and operational compliance.
• Monitor loan and buying transactions to ensure accuracy and integrity.
• Build customer relationships and support new customer acquisition efforts.
• Communicate goals, expectations, and performance objectives to team members.
• Maintain product knowledge across a wide variety of merchandise categories.
• Perform other duties as assigned.

Benefits

• Monthly bonus opportunities based on store performance.
• Earned Wage Access available after day two.
• Employee discounts starting on day one.
• Medical, dental, vision, life, and supplemental benefits, subject to eligibility.
• Vacation and sick/personal time based on tenure and applicable state or local requirements.
• 401(k) auto-enrollment after six months, subject to age requirements.
• Tuition reimbursement opportunities for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED