Resident Director Jobs

About The Position

Requirements

• Bachelor’s or master’s degree from an accredited college or university, or eight years of progressive experience in multi-unit foodservice, hospitality management, or related support services in lieu of a degree.
• Strong background in senior leadership roles, with exposure to contract and budget management, customer service, people development, food services, and negotiations.
• Proven track record of growing a business and leading teams, with strong financial acumen.
• Ability to think quickly, analytically, strategically, and accurately.
• Expert client relationship, influencing, listening, and written and verbal communication skills.
• Champion an inclusion mindset and demonstrate a proactive, positive, professional, flexible, and resilient approach.
• Demonstrate initiative, ownership, multitasking, prioritization, and organizational skills.
• Proficiency with Microsoft Suite.
• Ability to perform essential job functions satisfactorily, with or without reasonable accommodation.

Responsibilities

• Lead, manage, and inspire a diverse team of Systems Directors, Senior Directors, Directors, and their teams to provide high-quality service.
• Build strong client relationships and drive the team toward achievement of KPIs, including profitability, safety, and engagement.
• Participate on the regional leadership team, communicate with peers, share best practices, mitigate risks, champion diversity, and build community.
• Own accounts within the assigned territory, gather input from key partners, communicate thoughtfully, and make decisions based on risk/reward and short- and long-term implications.
• Support the Regional Vice President in setting the region’s cultural tone and meet with the extended team to promote transparency, understanding, safety, accountability, and alignment.
• Represent the company and serve as a brand ambassador to senior clients and as an escalation point.
• Work with regional team members to support smooth sales and retention processes, including presentations and negotiations.
• Collaborate with key partners on regional initiatives.
• Ensure compliance with quality assurance, policies, and USDA program requirements, and complete reporting on time.
• Partner with the Regional Vice President on regional employee development, performance evaluations, and succession planning, with a focus on multi-unit management skills.
• Maintain a thorough understanding of operational roles.
• Own financial results and P&L for the assigned territory; support accurate reporting, forecasting, and budgeting with the leadership team.
• Ensure consistent and fair administration of policies and procedures.
• Recognize and anticipate marketplace trends and participate in regional strategic planning meetings.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life and accidental death insurance
• Disability insurance
• Retirement plan
• Paid time off
• Paid parental leave
• Holiday time off (varies by site/state)
• Personal leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet insurance
• Commuter benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Additional paid and/or unpaid time off benefits in accordance with applicable laws